Information and Communications Standard

The Accessibility Standard for Information and Communications will help Ontario businesses and organizations make their information accessible for people with disabilities.

Organizations will have to:

  • make their websites and web content accessible according to the World Wide Web Consortium's Web Content Accessibility Guidelines (WCAG) 2.0.  (Note: Organizations with less than 50 employees are exempt from this requirement.)
  • provide accessible formats and communications supports as quickly as possible and at no additional cost when a person with a disability asks for them.
  • make feedback processes accessible by providing accessible formats and communications supports when requested.
  • make public emergency information accessible when requested.

Here are some key dates to remember:

  • all sectors were required to start making emergency procedures or public safety information accessible to people with disabilities, upon request, as of January 1, 2012
  • the other requirements of the standard will be phased in for:
    • public sector organizations (hospitals, municipalities, colleges and universities) starting in 2013;
    • private and non-profit organizations starting in 2013 and 2015.