Accessible Transportation Standard

The Accessibility Standard for Transportation will make it easier for everyone to travel in Ontario.

The standard applies to:

  • Conventional transportation services, for example, London Transit and the Toronto Transit Commission (TTC)
  • Specialized transportation services, for example, TTC & trades Wheel-Trans, and DARTS in Hamilton
  • Municipalities with specific requirements for those that license taxicabs or provide conventional transportation services
  • Certain ferries
  • Other transportation services, for example:
  • Public school boards that provide transportation services
  • Hospitals, colleges and universities who provide transportation services (for example, shuttle buses)

The requirements of this standard are comprehensive. Some of the requirements went into effect in 2011. The other requirements are being phased in between now and 2017.

Here are some of the highlights:

The standard has several requirements that apply to conventional and specialized transportation service providers. For example, both:

  • Must make information on accessibility equipment and features of their vehicles, routes and services available to the public
  • Cannot charge a fare to a support person when the person with a disability requires a support person to accompany them on the conventional or specialized transportation service

Conventional transportation services

Requirements include:

  • Providing clearly marked courtesy seating for people with disabilities
  • Not charging people with disabilities a higher fare than people without disabilities, and not charging for storing mobility aids or mobility assistive devices, such as wheelchairs or walkers
  • Technical requirements for lifting devices, steps, grab bars/handrails, floor surfaces, lighting, signage, etc.
  • Providing verbal and visual announcements of routes and stops on vehicles

Specialized transportation services

Requirements include:

  • Developing an eligibility application process including an independent appeal process
  • Charging fares that are no higher than the fares charged for conventional transit where they are both operated by the same service provider
  • Providing the same hours and days of service as those offered by conventional transit where they are both operated by the same service provider

Other transportation Services


  • Municipalities that licence taxicabs must ensure that owners and operators of taxicabs do not charge higher fares or additional fees to a passenger with a disability.
  • Every municipality must consult with the public to determine the proportion of accessible taxis required in the community.